Warranty Policy

Sunridge Covers warrants that its products will be free from defects in materials and workmanship for 5 years from the date of purchase.

What is covered

This warranty covers:

• Manufacturing defects
• Faults in materials
• Faults in workmanship under normal residential use

What is not covered

This warranty does not cover:

• Normal cosmetic wear and tear
• Damage caused by incorrect installation
• Damage caused by misuse, abuse, modification or accidents
• Damage caused by severe weather events beyond the product's intended use
• Corrosion or deterioration caused by exposure to chemicals or coastal environments beyond normal conditions
• Damage that occurred in transit. Please see our Refund policy for how to report this

Warranty remedy

If a product is found to be defective during the warranty period, Sunridge Covers will, at its discretion:

• Repair the product;
• Replace the product; or
• Refund the purchase price.

The warranty covers the product itself. Labour, installation, removal and any consequential losses are not covered.

Making a warranty claim

To make a claim, please contact us with:

• Your order number or proof of purchase
• Photos of the product
• A description of the issue

Email: contact@sunridgecovers.com

We may request additional information before assessing your claim.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.